Returns Info

For information on returning faulty orders, please scroll to the next section.

Returning Your Order

1.        If you are not completely satisfied with your order please return them to us within 14 days.

2.        We will be happy to make an exchange or refund providing the items are returned in perfect condition and in their original packaging.

3.        Please send your items to RETURNS, You & Your Wedding Online, JEM House, Littlemead, Cranleigh, Surrey, GU6 8TT.

5.        Please clearly mark whether you would like a refund or exchange.

6.        We strongly advise using recorded delivery or for valuable items, registered post, as we cannot be responsible for any lost items. We regret we cannot refund any delivery charges incurred.

7.        Alternatively, we have a collection service available to our customers.   We are happy to arrange a collection of the order from you, but the cost of this will be charged to you and may be deducted from any refund to you.   For this service please contact our customer services department on 0871 911 1706 or send an email to customer.services@j-e-m.com

8.        Refunds for items bought as gifts can only be given to the original purchaser.

9.        We will refund any money due as soon as we receive the returned product.   This does not affect your statutory rights. We regret we cannot refund any delivery charges incurred.

NON Refundable Items

1.        Please note that not all of our products are refundable.   This applies to the following items.

-           For hygiene reasons we can not exchange or refund bikinis, underwear or earrings.

-           Refunds or exchanges will not be given for personalised or engraved items.

Should you have any queries regarding a refund or returning goods please contact our customer services department on 0871 911 1706 or send an email to customer.services@j-e-m.com and a member of our team will be happy to help.

Returning Faulty Goods

1.        In the event goods are faulty, please make sure you contact our Customer Services Department on 0871 911 1706 or email  customer.services@j-e-m.com for the returns procedure.

2.        Please do not return faulty goods at your own discretion without contacting us as we may not be liable to refund any postage cost you have incurred.

3.        We aim to deal with any faulty goods quickly and offer an exchange or full refund.

4.        We will refund any money due as soon as we receive the returned product.   This does not affect your statutory rights.